Work Experience

BUSINESS ANALYST – Community Medical Centers
2014 – present

  • Performed a needs assessment on staff to determine reoccurring and undocumented issues resulting in immediate resolution of multiple problems.
  • Scoped, implemented and performed a value assessment on a system designed to provide additional medical services and expand patient care satisfaction.
  • Increase reliability of software systems by gathering requirements and reducing unnecessary processes.
  • Illicit stakeholders and gather requirements for creating over 80 technical documents used to perform various jobs and tasks.
  • Led hardware implementation resulting in a 65% reliability increase across 1600 devices.
  • Develop scrips for data mining and use with Microsoft Excel. Present reports to management and stakeholders.
  • Managed projects and stakeholders for all technical related issues and implementations at a remote facility.
  • Act as a technical liaison between multiple facilities to improve business process.
  • Managed restructure of directory services reducing the access time on more than 10,000 devices.

2007 – 2014

  • Planned and instructed server migration from one facility to another.
  • Saved the firm $8,000 annually analyzing power requirements and replacing desktop monitors to reduce power consumption.
  • Develop, document and maintain installation and configuration procedures.
  • Implemented SharePoint intranet supporting 300 users in a corporate environment.
  • Perform daily system monitoring, including reviewing system and application logs. Generate reports for management review.
  • Perform needs assessment to determine backup frequency and retention goals. Implement a system to meet the scope guidelines.
  • Provide upper tier and other support per request from various constituencies.
  • Managed a variety of Windows based systems increasing knowledge of corporate solutions.

IT TECHNICIAN – Heald College
2004 – 2007

  • Manage employees by assigning tasks and providing training.
  • Oversee and perform quarterly inventory of all computing hardware.
  • Design and implement network wiring for classroom environments.
  • Oversee scheduled backups and restore files as needed.
  • Create installation and procedure documentation for applied software and hardware.