To works as a liaison among stakeholders. To understand the structure, policies and operations of an organization and to recommend solutions that enable an organization to achieve its goals.

Linkedin: https://www.linkedin.com/in/chris-steinkraus/


Work Experience

BUSINESS ANALYST – Community Medical Centers
2014 – present

  • Performed a needs assessment on staff to determine reoccurring and undocumented issues resulting in immediate resolution of multiple problems.
  • Scoped, implemented and performed a value assessment on a system designed to provide additional medical services and expand patient care satisfaction.
  • Increase reliability of software systems by gathering requirements and reducing unnecessary processes.
  • Illicit stakeholders and gather requirements for creating over 80 technical documents used to perform various jobs and tasks.
  • Led hardware implementation resulting in a 65% reliability increase across 1600 devices.
  • Develop scrips for data mining and use with Microsoft Excel. Present reports to management and stakeholders.
  • Managed projects and stakeholders for all technical related issues and implementations at a remote facility.
  • Act as a technical liaison between multiple facilities to improve business process.
  • Managed restructure of directory services reducing the access time on more than 10,000 devices.

2007 – 2014

  • Planned and instructed server migration from one facility to another.
  • Saved the firm $8,000 annually analyzing power requirements and replacing desktop monitors to reduce power consumption.
  • Develop, document and maintain installation and configuration procedures.
  • Implemented SharePoint intranet supporting 300 users in a corporate environment.
  • Perform daily system monitoring, including reviewing system and application logs. Generate reports for management review.
  • Perform needs assessment to determine backup frequency and retention goals. Implement a system to meet the scope guidelines.
  • Provide upper tier and other support per request from various constituencies.
  • Managed a variety of Windows based systems increasing knowledge of corporate solutions.

IT TECHNICIAN – Heald College
2004 – 2007

  • Manage employees by assigning tasks and providing training.
  • Oversee and perform quarterly inventory of all computing hardware.
  • Design and implement network wiring for classroom environments.
  • Oversee scheduled backups and restore files as needed.
  • Create installation and procedure documentation for applied software and hardware.


2017 – 2018

Bachelor of Science, TECHNICAL MANAGEMENT – DeVry University
2005 – 2007
3.8 GPA with 95% attendance.
Cum laude

Associate in Applied Science, INFORMATION TECHNOLOGY – Heald College
2003 – 2004
4 time Directors list, 1 time Dean’s List, 2 time Heald Scholarship.
Received an Excellence in Technology Award.

Portfolio / Skills

This is a copy of my resume in PDF format.
This is a summary sample of a project that I was in charge of completing. I utilized a popular Business Analysts Process to achieve the change.
While working on a project to troubleshoot Citrix Receiver issues, I was asked to create a workflow chart for troubleshooting common problems experienced in the environment.
During a project that used to create a script for automating a task, I was asked to create a process flow chart to highlight what the process was doing.

Systems I have managed in the past:

  • iSCSI HP storage
  • VMWare ESX
  • Citrix
  • Blackberry
  • AS/400 (iSeries)
  • Data Protection Manager
  • eVault backup solution
  • Altiris
  • Windows servers
  • Active Directory
  • Exchange 2007
  • SharePoint 2012
  • Microsoft Office 2010
  • Sophos Anti-Virus
  • SQL 2005
  • HTML & CSS (IIS)
  • Print Services
  • WSUS
  • System Center Operations Manager
  • Mimecast email archive
  • Linux appliance servers.